Introduction
At Jenexio, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information of our users β sellers, customers, and visitors β across all countries where Jenexio operates. By using our platform, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly to us when you create an account, set up your store, list products, process orders, or contact our support team. This includes your name, email address, phone number, billing details, store information, and any content you upload to the platform. We also automatically collect technical information such as IP address, browser type, device information, and usage data to improve our services.
How We Use Your Information
Your information is used to provide, maintain, and improve the Jenexio platform, process subscriptions and transactions, deliver customer support, send important service notifications, prevent fraud, comply with legal obligations, and β with your consent β send marketing communications. We do not sell your personal data to third parties.
Sharing of Information
We share your information only with trusted service providers who help us operate the platform (payment processors, email delivery services, cloud infrastructure, analytics providers), with authorities when legally required, or in connection with a business transaction such as a merger or acquisition. All third parties are bound by strict confidentiality and data protection agreements.
Data Security
We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, secure authentication, regular security audits, and a multi-tenant architecture that isolates each seller environment. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your country of residence, you may have the right to access, correct, delete, or export your personal data, restrict or object to its processing, and withdraw consent at any time. To exercise these rights, contact us at contact@jenexio.com.
Data Retention
We retain your personal information for as long as your account is active and as needed to provide our services. After account closure, we may retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
As Jenexio operates internationally, your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.
Children's Privacy
Jenexio is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a notice on the platform, and registered users will be asked to review and accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@jenexio.com.